How do I make a purchase?

Browse our online store and select the items you’d like to purchase. Click on the item you’ve chosen, then click the “Buy” button to add it to your shopping cart. At checkout, select your preferred payment method and shipping option.
What are the payment methods?

We accept payment for purchases via credit and debit cards or PayPal.
How do I return an item?

Learn more about our Return Policy
How long will it take for my order to arrive?

LAS GRINGAS to Italy and the European Union within6 business days(deliveries are not available on Saturdays and Sundays). Islands, less-served areas, and remote locations may require up to15 business days for delivery.

Please be aware that during the Black Friday and Cyber Monday sales period, LAS GRINGAS a much higher volume of orders than usual and may not be able to guarantee delivery within the timeframes mentioned above.
Where do I enter my virtual coupon code?

Enter the virtual coupon code in the "Coupon" field at checkout.
Can I update my information after the purchase has been made, since I entered the wrong address when I registered?

Yes, but you need to email us your correct information so we can update your order.
Can I return the product without a receipt?

If the invoice is lost, please contact us via email so we can issue a duplicate.
I haven't received my order. What should I do?

Please send an email to contact@lasgringas.eu describing what happened, and we will look into the matter and arrange for your product to be delivered.
Do products made from sustainable fabrics include a sustainability certificate on their tags?

Yes, this information will be included in the product description on the website, and each product will come with a certificate of authenticity directly from the yarn manufacturer.

Still looking for answers?

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